About this policy
Big Red’s Poutine is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
- you use our website/mobile app (https://bigredspoutine.com).
- you make a booking on our website/mobile app.
- you make enquiries on our website/mobile app.
- someone is interested in working with us.
- you place an order online
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
How do we collect information from you?
We collect information from you:
- when you make a booking.
- when you visit our website, use our mobile app or visit us in person (preferences, allergies etc.).
- make an enquiry or fill out any surveys, forms… found on our site, in person or in our mobile app
- when you sign up to marketing emails, text/sms notifications, push notifications…
- place an online order
What type of information is collected from you?
You may be asked to submit personal information about yourself when you preform various functions on our website, mobile app or in person. We will collect this information so we can fulfill your request.
When you make a booking:
Big Red’s Poutine collects information such as:
- phone number
- e-mail address (used for booking, order confirmation and post-dining feedback emails)
- home or work address
- billing information
When you dine at Big Red’s Poutine:
- marketing responses (where applicable)
- survey responses
- current and past restaurant reservation details
When you access our sites:
There is “Device Information” about your computer hardware and software that is automatically collected by Big Red’s Poutine. This information can include:
- device type (e.g. mobile, computer, laptop, tablet)
- operating system
- IP address
- browser type
- browser information (e.g., type, language, and history)
- domain names
- access times
- referring website addresses
- other data about your device to provide the services as otherwise described in this policy.
If you use our website, we may receive your generic location (such as city or neighbourhood).
You may submit your CV if you’re interested in working for us by clicking here. This information may include:
- personal details
- employment details
- salary history
- other relevant details
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records.
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- Send you service emails (booking confirmation, ordering online, and post-dining feedback).
- Improve our products and services.
- Send marketing communications if you have opted in to receive them.
- We may use the information to customize the website/mobile app according to your interests.
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example service providers, third-party payment processors, and other third parties to provide our website, mobile app and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
How and where do we store data?
All other third party software or services are subject to each of their own privacy policies.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
We will not contact you for marketing purposes by email, phone or text message, push notifications unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by clicking here.
You have a right to request a copy of the personal information that Big Red’s Poutine holds about you and have any inaccuracies corrected. Any such requests should be made by clicking here.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis):
We do not have a fixed time frame as to how long we keep this data.
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our website, mobile app and in person.
Use of ‘cookies’
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
- Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our website and mobile app may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What happens if our business changes hands?
In the event that any of your data is to be transferred in such a manner, you will (NOT) be contacted in advance and informed of the changes. (When contacted you will (NOT, HOWEVER,) be given the choice to have your data deleted or withheld from the new owner or controller.)
Changes to this statement